Shipping & Support

How Can I Find My Order Number?

Once you place an order with FindWell, you’ll receive a confirmation email with all your order details, including your order number (e.g., #1234-5678). Can’t find it? Try checking your spam or promotions folder or search for “FindWell Order Confirmation” in your inbox.

If you still need help, visit our Track My Order page and select “Help, I can’t find my order number.” Our support team will get back to you within 24 hours.

Where Does My Order Ship From?

FindWell collaborates with trusted manufacturers worldwide. Depending on availability, orders may ship from a U.S. location or one of our international partners, using reliable carriers like USPS and DHL for timely, safe delivery.

How Long Will It Take for My Order to Arrive?

• U.S. Warehouse Shipments: Typically 7 business days
• International Shipments: Generally up to 15 business days

In peak seasons, such as holidays, delivery might take a little longer. We’ll keep you updated every step of the way—please check your inbox for tracking and status updates.

How Can I Track My Order?

• Directly on Our Site: Visit Track My Order to check your package status by entering your email and order number.
• Email Notifications: You’ll receive tracking details as soon as your order ships. Look for emails titled “Your Order is On the Way.”

Understanding Tracking Statuses

Confirmed: Your order is placed. You have 1 hour to make any adjustments.

Processing: We’re preparing your order; this usually takes 2-3 days.

Shipped: Your package is en route. Use the tracking link to follow it.

Delivered: Your order has arrived, and we hope it’s exactly what you needed.

Payment Options

We accept PayPal, Visa, MasterCard, Discover, and American Express. Pay with confidence through PayPal’s secure platform.

Is Sales Tax Included?

Yes, sales tax is included when applicable, based on your shipping address. Our system automatically calculates the correct amount at checkout.